How clients agree to texts

Stetica never texts a number from a list, and never texts anyone on its own account. A practice texts its own clients, one at a time, and only after the client has agreed. This page describes how that agreement is obtained and recorded.

Where the agreement happens

A client gives the practice her mobile number when she books or when she becomes a client, in person or on the phone. The practice asks, in these words or words to the same effect:

“May we text you at this number about your appointments and your forms? The texts come from us through Stetica, our practice software. How many you get depends on your appointments. Message and data rates may apply. You can reply STOP at any time to stop them, or HELP for help. Agreeing is not a condition of being treated here.”

A practice that uses a paper intake form may instead include a tick box with the same words, which the client ticks and signs.

How it is recorded

The member of staff records the agreement in Stetica, beside the client’s mobile number, as The client agreed to texts from the practice. Stetica stores who recorded it and when. Until that record exists, Stetica sends no text messages to the number.

The first message

Every message names the practice. The first message to a number also says how to stop and how to get help, so that a client who has forgotten agreeing knows at once who is texting her and how to end it.

Stopping

A reply of STOP ends texts from that practice. Stetica records the opt-out beside the number, the practice sees it, and no further texts are sent unless the client asks the practice to start again.

What a message looks like

Marlow Skin & Hair: please sign your consent form before Thursday’s appointment: https://practice.stetica.ai/sign/… Reply STOP to opt out, HELP for help.

Marlow Skin & Hair: reminder — your appointment is tomorrow at 2:00pm. Reply STOP to opt out.

See the text message terms and the privacy policy.